Our ultimate goal is you our customer to be completely satisfied with your purchase from ev jewelry design. If in the event you receive an item your not competely satisfied with you may return it within 90 days for an exchange or refund within our refund policy guide lines. For additional assistance you can call EV JEWELRYDESIGN hot line at 1 212 869 1010 and one of our customer service reps will more than happy to assist you with alternative return options that may be available . Information contained on your invoice will be necessary for for the processing of your return or exchange.

Returns and exchanges policy

Please note that after the 90 ninety day grace return period EV Jewelry Design will be happy to honor an exchange on your original purchase being that it is return to us under our item return guide lines. In the event that you choose to return your product in person you can allways find us at EV Jewelry Design at 2 west 46 street between 5th and 6 th ave in manhattans jewelry district # suite 1506 a, and one of our representatives will be more than happy to assist you for any questions you might have. If your returning an item in unused ,new condition contact us within 90 days of your receipt. Or if you have a return due to a shipping error ,defect or damaged contact us within 90 days to qualifie for for a no charge pick up. call one of our hot lines at 1212 8691010 and a representative will gladly assist you giving him your receipt info so he can help you with your return. Please note a copy of your receipt must accompanie all returns. In the event of a replacement the originall item must be received by us first before we ship to you a replacement.??Please note that we do not ship to APRO-FPO ship- to address are not eligible for a no charge pick-up.??Please report undeliverable items or missing items within 3 days of aknowledgement of this issue.

Refunds

If for any reason you receive our product and you are not satisfied due any other reason than shipping error defect or damage simply call us at 1 212 869 1010 and we will be more than happy to provide you with instructions as to how you can receive your refund for your purchase please have your invoice ready when you call and a refund will be processed when we receive the item in conditions mentioned above. Refunds will be made following the same means of your originall payment and that is credit card payment cheque or otherwise thank you for your continius support.